I’m an interaction designer and researcher with over ten years experience leading design teams and working on high profile projects with well-known names including the Co-op, HM Revenue & Customs, the Home Office, Pearson, and The Guardian.
My work helps organisations translate their aspirations and the needs of their customers, consumers and citizens into highly usable, compelling digital products – from websites to digital touch screens to mobile applications. Services that people enjoy using.
- I believe in getting in front of end-users early, and often
- I love collaboration with other designers, researchers and developers
- I enjoy working in agile and lean environments
- I love working in code
In 2019 I joined Ministry of Justice as an indepedent designer, working with Office of the Public Guardian. Previously I was Head of Interaction Design at the Home Office; Head of Digital Design at Co-op, interim Head of Design at HM Revenue and Customs and have spent much of the last six years working as an independent designer and researcher. I spent a year as interaction design director at Method, four as head of consulting at Precedent.
In 2013, I wrote Interviewing for research, a pocket guide to design research, with independent imprint Five Simple Steps.