I’m an interaction designer and researcher with over ten years experience leading design teams and working on high profile projects with well-known names including the Co-op, HM Revenue & Customs, the Home Office, Pearson, The Guardian, Now TV, CERN and the BBC.
My work helps organisations translate their aspirations and the needs of their customers, consumers and citizens into highly usable, compelling digital products – from websites to digital touch screens to mobile applications. Services that people enjoy using.
I believe in getting in front of end-users early, and often.
I love collaboration with other designers, researchers and developers.
I enjoy working in agile and lean environments.
I love working in code.
Outside of my work, I’ve mentored young and emerging designers and been an active contributor to London’s amazing interaction design community, most notably through the This is LDNIA series of design events I co-organised with Matthew Solle.
I’m from Glasgow and have been living in London for almost twenty years. I’ve been working on the web since before Microsoft even had a browser, but I’ve been interested in technology and the possibilities it creates since I was a child. Over the past fifteen years, I’ve been lucky to work in a range of public and private sector client-side roles and with some of the UK’s most respected design agencies.
In 2016, I joined CoopDigital as head of digital design. Before that, I was interim head of design at HMRC, and have spent much of the last six years working as an independent designer and researcher in London. I spent a year as interaction design director at Method, four as head of consulting at Precedent. I was part of the team behind London IA and LDNIA.